Vaccine Customer Representative - Tri - Cities WA

The VCR is the primary point of contact for a variety of customers within their assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers across clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team working collaboratively with field-based employees such as the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, and Region Medical Director.

Primary Activities

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
• Provide Company Vaccine management with updates on customer needs, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by keeping apprised of professional and health care environment knowledge through self-study, workshops, conferences, and review of promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance.
• Assist customers with education to improve immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company provided tools.
• Develop a territory level business plan focused on improving immunization rates with assigned customers in accordance with policies, standards, and ethics.
• Maintain product knowledge and certification on the entire vaccine portfolio along with knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Act as primary point of contact within select customer accounts, meeting with key customers to understand practice structure, business model, key influencers, and patient needs.
• Identify business opportunities and make information available to relevant stakeholders to support identified immunization needs.
• Coordinate with the customer team (Account Executives, Integrated Delivery System team, Solutions support teams) to outline customer strategy for interactions aimed at improving immunization rates.

Territory

This territory covers Yakima, Kennewick, Pasco, Richland, Wenatchee, Walla Walla, Moses Lake, Ellensburg, Sunnyside, West Richland, Grandview and Prosser in Washington as well as Hermiston, Oregon and surrounding areas. The ideal location to reside is within this territory. Travel percentage varies based on candidate's location within the geography.

Position Qualifications

Education: Bachelor's Degree with 0-3 years Sales experience OR a minimum of High School Diploma with at least 4 years of relevant work experience which could include professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Other Requirements

Valid Driver's license.

Preferred Skills/Experience

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing a plan for engaging customers and meeting customer needs.
• Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine's experience.