Vendor Operations Associate

The Opportunity

As a Vendor Operations Associate within the Chief Marketing Office (CMO), you will serve as an operational backbone and strategic partner, managing end-to-end procurement, contracting, and vendor enablement. In this role, you will bridge Marketing Operations, Finance, Legal (CCS), and Procurement, ensuring compliant execution and seamless collaboration with agency partners and healthcare providers.

• Manage and execute end-to-end vendor and HCP Self-Service contracts, ensuring rigorous compliance and adherence to legal templates.
• Create, structure, route, and manage Purchase Orders (POs) in MyBuy, maintaining audit-ready documentation and financial accuracy.
• Advise business owner stakeholders and external agency partners on optimal contracting approaches, realistic delivery timelines, and end-to-end resource plans.
• Serve as primary operational super-user, managing vendor relations and resolving complex contracting, purchase order (PO), and multi-line invoicing inquiries.
• Lead end-to-end onboarding and technical system provisioning for agency partners across enterprise tools including Jira, monday.com, Veeva, Workfront, and Google Workspace.
• Administer partner profile lifecycles and governance within the External Partner Portal (EPP) and Corporate Identity Management (CIDM) systems.
• Partner cross-functionally with Commercial and Corporate Services (CCS), Finance, and Procurement to re-engineer workflows, eliminate bottlenecks, and optimize Agency of Record (AOR) processes.
• Provide tactical procurement advisement during annual commercial campaign planning across key business units (CPO, CMO, DMO, DDA).

Who you are

• Hold a BS/BA degree (or equivalent practical industry experience) with 3–5 years of progressive experience in vendor contract management, procurement operations, or project administration.
• Energized by finding innovative solutions to optimize workflows, uncover efficiencies, and eliminate operational roadblocks.
• Self-directed problem solver with strong business acumen, empowered to make critical operational decisions independently.
• Demonstrate proficiency with enterprise ERP/purchasing workflows (e.g., MyBuy, SAP, or Ariba) paired with foundational accounting knowledge to manage multiline invoicing and PO line structures.
• Skilled cross-functional communicator capable of building strong working relationships with internal leaders, external agencies, and vendors.
• Experienced in navigating enterprise collaboration systems and technical partner access setups (e.g., Google Workspace, Jira, monday.com, or document management tools).

Preferred

• Prior vendor operations, procurement, or contracting experience within the biotechnology or pharmaceutical industry.
• Direct hands-on experience using Genentech's MyBuy system as a superuser, proficient in processing self- and full-service contracts, change orders, and familiar with FACT coding structures.
• Knowledgeable in onboarding new vendors and suppliers in MyBuy, overseeing Fair Market Value (FMV) classification and ongoing profile maintenance.
• Hands-on familiarity with pharmaceutical commercial tools and platforms (Veeva, Monday.com, Figma, EPP, CIDM).
• Demonstrated experience guiding and aligning international agency teams across differing global time zones.