Veterans Liason

Job Summary

The Veteran’s Liaison works to ensure engagement in Veteran’s communities, organizations, and increases access to services. The Veteran’s Liaison will assist Veterans in gaining benefits from the Veteran’s Administration (VA).

Duties and Responsibilities

• Establishes relationships with active military and veteran groups to collaborate on programs.
• Plans, organizes and implements community outreach strategies to increase awareness of the program throughout West Virginia.
• Travels throughout West Virginia to generate awareness of program with the VA, community groups and other providers to establish referral relationships and explore opportunities for collaboration
• Promote ongoing recovery from substance use disorders and/or co-occurring disorders through following the written recovery plan and provide resources that support the individual recovery goals
• Act as a resource broker for assisting the individual in overcoming personal and environmental barriers for a planned transition from the recovery residence into the community.
• Provide advocacy and assistance to the individual in acquiring eligible benefits from the Veterans Administration (VA), and other sources including but not limited to applying for federal and state benefits, housing, educational and employment assistance, and providing information on resources related to compensation and pensions.
• Provide peer support relevant to military culture in individual and group settings.
• Gather individual and aggregate data utilizing the Recovery Capital Scale tool with everyone receiving services upon entry into the program, and quarterly thereafter.
• Investigates the eligibility of veterans and dependents for various benefits.
• Acts as an advocate for veterans and other eligible persons in obtaining benefits to which they are entitled.
• Orders supplies as needed
• Demonstrates excellent customer service skills with internal and external customers.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications and Requirements

Experience, Knowledge, and Skill Requirements

• Knowledge of the various services available to veterans and of federal, state and county laws and/or regulations governing their administration.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift 25 lbs.
• Valid Driver’s license required.
• Must complete CPR and CPI courses per agency policy.

Education and Training Requirements

• High School Diploma/GED required. College Degree Preferred.