Veterinary Receptionist
Broad River Animal Hospital
Summary
Broad River Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Job description
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Requirements
- Minimum 1 year of experience as a veterinary receptionist
- Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred)
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments
Benefits
- Medical, Dental & Vision
- Paid Time Off
- 401(k) Plan
- Professional Development
- Employee Pet Discount
Company overview
Broad River Animal Hospital is a premier veterinary care facility located in Norwalk, Connecticut, serving the pets of Fairfield County for over 35 years. The hospital operates with four experienced veterinarians who collectively possess nearly 100 years of combined expertise in animal medicine. As a full-service veterinary practice, Broad River Animal Hospital provides comprehensive medical services including wellness and preventive care, diagnostic medicine, digital radiography, ultrasound and echocardiography, surgical procedures, dental services, and specialized care for small mammals. The facility features state-of-the-art equipment such as digital radiology systems and laser surgery technology, and maintains partnerships with traveling specialists in cardiology and other fields. The hospital emphasizes personalized attention and compassionate care, treating each pet as a valued family member. Their team includes certified veterinary technicians, client care coordinators, and support staff who work collaboratively to deliver exceptional veterinary services. The practice is recognized for its commitment to AAHA excellence standards and maintains an online pharmacy for client convenience.