Vice President, Strategic Account Management

Position Summary

The Vice President, Strategic Account Management is responsible for leading Johnson & Johnson Innovative Medicine's enterprise account strategy across the largest and most influential healthcare customers in the United States. This leader oversees a national organization accountable for creating, improving, and defending product access while building strategic partnerships across Integrated Delivery Networks (IDNs), Group Purchasing Organizations (GPOs), regional commercial payer customers, government entities (VA/DoD, etc.), and other complex healthcare systems. Success requires deep customer and market access experience, the ability to shape commercial customer strategy across the value chain, and leadership of a complex, matrixed business environment.

As a member of the SCG Leadership Team, the Vice President shapes long-term customer and portfolio strategy, drives enterprise transformation and cross-functional execution, and partners with senior leaders across Commercial, Market Access, Medical Affairs, Value & Evidence, Pricing, Contracting, Strategy, Operations, Finance, Legal, Healthcare Compliance, and Policy. The role converts external customer, payer, provider, policy, and market insights into integrated strategies that deliver sustainable growth and improved patient access across a diverse portfolio.

Key Responsibilities

• Lead enterprise regional Strategic Account Management strategy and execution for Johnson & Johnson Innovative Medicine's largest healthcare customers.
• Direct organizations responsible for GPO, institutional, regional, and enterprise customer engagement.
• Develop and maintain executive-level relationships with key healthcare stakeholders and customer leaders.
• Shape and execute enterprise account planning, KAM360 capabilities, and customer-centric business solutions that translate customer insights into commercial, access, portfolio, and resource-allocation decisions.
• Lead through a highly matrixed environment, integrating Commercial, VAP, Medical Affairs, Value & Evidence, Pricing, Contracting, Finance, Legal, Healthcare Compliance, Policy, and Operations to deliver aligned enterprise customer strategies.
• Develop an external perspective by anticipating and responding to changes in payer and provider systems, reimbursement, healthcare policy, customer consolidation, market dynamics, and government or regulatory priorities.
• Lead business transformation and change by establishing scalable governance, operating models, performance standards, and digitally enabled ways of working, including the use of advanced analytics and AI to improve insight generation and execution.
• Lead and develop diverse teams, strengthen succession pipelines, and navigate challenging or complex talent situations while building an inclusive, high-performing, customer-focused culture.

Qualifications

Required:

• Bachelor's degree required.
• 15+ years of progressive leadership experience across healthcare, pharmaceuticals, strategic account management, market access, sales, marketing, commercial strategy, or related functions, with a sustained record of business results.
• Significant experience leading large, diverse customer-facing organizations and developing senior leaders, including accountability for succession, capability building, and complex talent decisions.
• Deep understanding of the U.S. healthcare ecosystem and demonstrated external perspective, including providers, IDNs, GPOs, payers, reimbursement and payment models, customer economics, healthcare policy, and government or regulatory dynamics.
• Demonstrated success leading complex, enterprise-scale work in highly matrixed organizations, with strategic and delivery accountability across multiple functions and stakeholders.
• Proven ability to influence senior executives and external customer leaders, make disciplined trade-offs amid ambiguity, and deliver enterprise business results through strategic partnerships.

Preferred:

• MBA or advanced degree.
• Broad experience across enterprise account management, market access, commercial strategy, pricing, contracting, GTN management, portfolio strategy, or business planning.
• Experience across multiple therapeutic areas, products or markets at different lifecycle stages, including launch, growth, mature, or competitive environments.
• Experience leading an enterprise transformation, new operating model, innovation initiative, or other cross-functional program with broad strategic, financial, operational, or talent impact.
• Experience applying advanced analytics, digital capabilities, or AI to inform strategy, improve customer insight, and strengthen commercial execution.
• Global or cross-cultural leadership experience, or accountability for an enterprise role or project with impact beyond a single business or function.

Leadership Profile

The successful candidate is an enterprise commercial leader with exceptional strategic agility, executive presence, customer-centricity, and the ability to lead through complexity and change. They bring a broad portfolio of critical experiences—including shaping commercial strategy, leading matrixed and diverse teams, navigating payer and market access dynamics, building deep customer partnerships, and translating external insights and advanced technologies into business action. They demonstrate learning agility, sound judgment, and a proven record of building high-impact partnerships that advance business performance and patient access.