Vice President, Strategic Alliance Management
ICON plc
Summary
As Vice President, Strategic Alliance Management, you will serve as the senior executive sponsor and primary point of contact for strategic customer partnerships. You will be responsible for developing and maintaining executive-level relationships, ensuring operational excellence across the client's portfolio, and driving growth across all ICON service lines. Working in close partnership with cross-functional operational leaders, you will provide strategic oversight of alliance performance, customer satisfaction, governance activities, and long-term business planning. You will represent the voice of the customer within ICON while ensuring successful delivery of services and identifying opportunities to expand and strengthen strategic partnerships.
Job description
What You Will Do:
- Serve as the executive sponsor and primary strategic contact for assigned clients, building trusted relationships and representing the customer perspective across ICON.
- Lead and strengthen strategic partnerships by overseeing alliance governance, portfolio performance, and long-term account planning.
- Partner with cross-functional and service line leaders to ensure successful delivery, quality outcomes, and a best-in-class client experience.
- Drive resolution of complex operational, quality, financial, and relationship issues while managing risks and escalations.
- Develop and execute account growth strategies in collaboration with Business Development, identifying opportunities to expand ICON's service offerings.
- Monitor portfolio performance, financial health, and key metrics, providing strategic insights and updates to senior leadership.
- Lead executive governance activities, including Steering Committees and business reviews, to align stakeholders and advance partnership objectives.
What You Need:
- Bachelor's degree or equivalent combination of education and experience.
- Significant experience in clinical research, drug development, and/or the CRO, pharmaceutical, or biotechnology industry.
- Proven success leading strategic client partnerships, alliance management activities, or large, complex customer portfolios.
- Strong understanding of clinical development, project delivery, and operational oversight within a global environment.
- Demonstrated ability to influence and collaborate with senior internal and external stakeholders, including executive leadership.
- Excellent relationship management, communication, negotiation, and strategic planning skills.
- Willingness to travel domestically and internationally as business needs require; prior Alliance Management experience is preferred.
- Live in the US; strongly prefer East Coast location. Candidates in UK or Ireland will be considered.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Significant experience in clinical research, drug development, and/or the CRO, pharmaceutical, or biotechnology industry.
- Proven success leading strategic client partnerships, alliance management activities, or large, complex customer portfolios.
- Strong understanding of clinical development, project delivery, and operational oversight within a global environment.
- Demonstrated ability to influence and collaborate with senior internal and external stakeholders, including executive leadership.
- Excellent relationship management, communication, negotiation, and strategic planning skills.
- Willingness to travel domestically and internationally as business needs require.
- Prior Alliance Management experience is preferred.
- Live in the US; strongly prefer East Coast location. Candidates in UK or Ireland will be considered.
Benefits
- Competitive base salary
- Performance related incentives
- Medical, Dental & Vision
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes
- Wellbeing resources
- Learning and development opportunities
Company overview
ICON plc is a global leader in clinical research and healthcare intelligence, founded in Dublin, Ireland in 1990. As one of the world's largest contract research organizations (CROs), ICON provides comprehensive outsourced development services to pharmaceutical, biotechnology, and medical device companies worldwide. The company operates in 55 countries with approximately 41,900 employees, offering end-to-end solutions that span the entire product development lifecycle. ICON's service portfolio includes clinical research services, adaptive trials, biosimilars, commercialization and outcomes consulting, medical imaging, laboratory services, and strategic support for traditional and digital health technologies. The company specializes in therapeutic areas such as oncology, cardiovascular diseases, central nervous system disorders, rare diseases, and women's health. With its 2021 acquisition of PRA Health Sciences, ICON significantly expanded its capabilities and market position, becoming a dominant force in the global CRO industry. The company is publicly traded on NASDAQ under the ticker ICLR and reported $8.28 billion in revenue for 2024.