Virtual Sales Manager - Sleep - Remote

Essential Duties and Responsibilities

• Oversee daily activities and provide ongoing team & virtual sales leadership.
• Act as liaison between the Client's sales leadership and EVERSANA for daily requests.
• Work closely with Client field leadership and ensure full integration within the Client's team.
• Responsible for effective program oversight serving as the single point of contact for the Client.
• Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs during both pre-launch and post-launch phases.
• Utilize sales goals and product messaging provided by Client to develop call guides for the virtual sales team.
• Monitor sales metrics and coach the virtual sales team to meet or exceed assigned brand performance objectives and/or KPI objectives while ensuring appropriate therapeutic use.
• Reporting tasks to include summary level data on Reps' weekly stats, call trending, program summary, and other tracked KPIs as required by both the Client and EVERSANA key program stakeholders.
• Build and lead monthly and quarterly business reviews with the Client.
• Establish a regular cadence of meetings with the Client to foster collaboration, alignment and learning.
• Establish a sample management process to ensure the team is following standard HCP sampling guidance agreed to with the Client.
• Serve as the team point of contact for all technical issues with CRM.
• Co-Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking.
• Maintain excellent working knowledge of company and department policies and procedures, as well as PDMA, compliance, and regulatory policies and guidelines.

People Leadership and Team Development

• Manage and lead a team of virtual sales representatives to include ownership of team productivity, staffing needs, and team culture.
• Facilitate ongoing team and individual development and performance management.
• Foster an environment that rewards compliance, patient centricity, collaboration, achievement and encourages the advancement and retention of exceptional employees.
• Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance as established by EVERSANA and the Client.
• Monitor calls and schedule virtual ride-along to coach the team on effectiveness and adherence to on-label promotion of the represented product.
• Ensure team adheres to all EVERSANA and Client expense management guidance and policies in travel and promotion.
• Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each virtual sales rep.
• Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client.
• Initial and ongoing training of virtual sales reps on systems, processes/procedures, compliance, customer service, sales and products.
• Quality Assurance tasks such as scheduled and unscheduled monitoring and evaluation of virtual sales calls for each virtual sales rep on a bi-weekly basis.

Transition Leadership and Role Evolution

• Guide the virtual sales team through several phases of evolving responsibilities and objectives.
• Ensure the team delivers high-quality, unbranded educational presentations and materials while providing field insights to support the broader launch strategy.
• Lead the team in adopting best practices as responsibilities progress to more meaningful HCP engagement, including scheduling future onsite meetings, identifying appropriate patient types and workflows, and sharing launch updates.
• Support the team's sustained post-launch call-plan objectives, help strengthen field-based penetration, and expand reach to additional high-priority HCP targets.