Vision Team Member - Training Provided!
EyeCare Partners
Summary
An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.
Job description
Summary
An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.
Essential Duties and Responsibilities
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patients' wants and needs and sell to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders in E360
- Ensure all job aids and policies are followed
- Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
- Follow all protocols to keep frame inventory accurate
- General office duties and cleaning to be assigned by manager
- Assist with other duties in the office as needed
Qualifications
- Communication, interpersonal and negotiation skills
- Ability to read, analyze and interpret insurance forms
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- HIPAA compliance
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
Education and/or Experience
- High school diploma or GED required
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Licenses and Credentials
- Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required
Systems and Technology
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Requirements
- High school diploma or GED required
- Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience
- Communication, interpersonal and negotiation skills
- Ability to read, analyze and interpret insurance forms
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- HIPAA compliance
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Previous medical office experience preferred
- Previous ophthalmic experience strongly preferred
- Current ABO/ABOC and NCLE certifications preferred, but not required
Benefits
- Medical, Vision, Dental & Life Insurance
- 401(k) Matching
- Paid Time Off
- Paid Holidays
- Paid Maternity Leave
- Employee Discounts
Company overview
EyeCare Partners is one of the largest integrated eye care providers in the United States, operating a comprehensive network of ophthalmology and optometry practices across multiple states. The company specializes in delivering comprehensive eye care services through a vertically integrated model that includes medical eye care, surgical services, optical retail, and vision correction solutions. EyeCare Partners brings together leading eye care professionals and practices under a unified platform to enhance patient access to high-quality eye care while maintaining clinical autonomy for its providers. The organization focuses on advancing eye health through innovative treatment approaches, state-of-the-art technology, and collaborative care models. By combining clinical excellence with operational efficiency, EyeCare Partners aims to improve patient outcomes while supporting the growth and development of eye care professionals within its network. The company serves a diverse patient population with a full spectrum of eye care needs, from routine vision exams to complex surgical procedures.