VOB & Auth Coordinator
Ottobock
Summary
We are currently looking for a Verification of Benefits & Prior Authorization Coordinator to support our clinics in Pennsylvania and Maryland. The VOB Auth Coordinator is responsible for the accurate and timely completion of all prior authorization requirements for patients across the company. This person will also support verification of benefits as needed.
Job description
Summary Statement
We are currently looking for a Verification of Benefits & Prior Authorization Coordinator to support our clinics in Pennsylvania and Maryland. The VOB Auth Coordinator is responsible for the accurate and timely completion of all prior authorization requirements for patients across the company. This person will also support verification of benefits as needed.
Duties & Responsibilities
- Perform insurance verifications and authorizations for orthotic and/or prosthetic devices to ensure coverage for each code used for each device ordered for a patient.
- Collaborate with other team members and communicate requirements pertaining to their patient’s insurance coverage.
- Communicate accurate benefits to the patient or applicable customer.
- Explain co-insurance and deductible amounts to patient or applicable customer and collect if possible.
- Process all authorization requests that are required by the patient’s insurance carrier through live communication via phone with carrier’s or using insurance carrier online portals to obtain the most up to date benefit information.
- Create patient account profile in the Medical Record system, manage the collection of medical documentation required to secure authorization for patient cases across all offices, and update patient file with appropriate notes accordingly.
- Communicate any changes in requirements for verification or authorization by insurance carriers to manager for training and compliance updates.
- Answer calls in a timely and professional manner and provide excellent customer service.
- Participate in training programs for continuing learning and development.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
- Perform other duties and special projects as assigned.
Qualifications
- Ability to work independently.
- Ability to prioritize and manage multiple tasks to completion.
- Outstanding verbal and written communications skills.
- Exceptional organizational skills.
- Minimum typing of 45 wpm; Excellent ten-key skills.
- Professional telephone manner: Ability to hear, communicate and comprehend by telephone for prolonged periods.
- Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues.
- Ensures assigned work is complete and accurate by the end of work shift daily, weekly, and monthly.
- Strong computer skills; Proficient in MS Office and databases.
- High school diploma or equivalent required; Associate degree in a relevant field preferred.
- Minimum 2 years’ experience in medical billing, preferably with orthotics, prosthetics, and/or durable medical equipment industry.
- Experience with HIPAA regulations and Medicare and insurance carrier websites.
- Experience utilizing Healthcare Common Procedure Coding (HCPCS) and International Classification of Diseases (ICD) 10 billing codes.
Requirements
- Ability to work independently
- Ability to prioritize and manage multiple tasks to completion
- Outstanding verbal and written communications skills
- Exceptional organizational skills
- Minimum typing of 45 wpm; Excellent ten-key skills
- Professional telephone manner: Ability to hear, communicate and comprehend by telephone for prolonged periods
- Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues
- Ensures assigned work is complete and accurate by the end of work shift daily, weekly, and monthly
- Strong computer skills; Proficient in MS Office and databases
- High school diploma or equivalent required
- Associate degree in a relevant field preferred
- Minimum 2 years’ experience in medical billing, preferably with orthotics, prosthetics, and/or durable medical equipment industry
- Experience with HIPAA regulations and Medicare and insurance carrier websites
- Experience utilizing Healthcare Common Procedure Coding (HCPCS) and International Classification of Diseases (ICD) 10 billing codes
Benefits
- Medical
- Vision
- Dental
- Health savings accounts
- Flexible spending account
- Company-paid life insurance
- Paid time off
- Company holidays
- Floating holidays
- Short-term disability
- Long-term disability
- 401k match
- DailyPay
Company overview
Ottobock SE & Co. KGaA is a global leader in orthopedic technology and medical device manufacturing, founded in 1919 in Berlin, Germany. As the world market leader in prosthetics and a leading supplier in orthotics, wheelchairs, and exoskeletons, the company operates in more than 50 countries with approximately 9,100 employees worldwide. Headquartered in Duderstadt, Germany, Ottobock generates annual revenues of approximately €1.6 billion. The company's comprehensive product portfolio includes advanced prosthetic limbs, microprocessor-controlled knee joints (such as the revolutionary C-Leg), myoelectric arm prostheses, mobility solutions, and bionic exoskeletons for industrial applications. Ottobock maintains a strong commitment to research and development, with facilities in Germany, the United States, and Austria, continuously innovating to improve patient mobility and quality of life. The company serves as an official global partner to the International Paralympic Committee, providing technical services at Paralympic Games since 1988. With a century-long heritage of innovation in orthopedic technology, Ottobock combines traditional craftsmanship with cutting-edge digital and robotic technologies to deliver personalized mobility solutions that restore independence and enhance human potential.