Summary

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account's financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently.

Job description

What Does a VP, Client Services Do?

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account's financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently.

Essential Duties and Responsibilities

Modeling inclusive behaviors, and proactively managing bias
All other duties as assigned

Qualifications

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required
Thought leader for integrated and digital marketing and communications
Self-sufficient and self-motivated with the ability to independently manage major clients and brands
Demonstrated P&L targets met through existing and expansion business opportunities
Proven leadership and mentoring skills
Leader of cross-functional project teams across the organization
Experience negotiating and executing agreements
Creative thinker with analytical skills
Ability to collaborate effectively at all levels and functions
Applied understanding of technical development and processes
Demonstrated problem-solving skills
Ability to determine staffing needs within the account team and extended teams
Bachelor's degree required in Business, Marketing, Journalism or Communications
Demonstrated written, presentation and verbal communication skills
Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization
Travel required

Requirements

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience
Thought leader for integrated and digital marketing and communications
Self-sufficient and self-motivated with ability to independently manage major clients and brands
Demonstrated P&L targets met through existing and expansion business opportunities
Proven leadership and mentoring skills
Leader of cross-functional project teams across the organization
Experience negotiating and executing agreements
Creative thinker with analytical skills
Ability to collaborate effectively at all levels and functions
Applied understanding of technical development and processes
Demonstrated problem-solving skills
Ability to determine staffing needs within the account team and extended teams
Bachelor's degree required in Business, Marketing, Journalism or Communications
Demonstrated written, presentation and verbal communication skills
Excellent interpersonal skills
Travel required

Company overview

EVERSANA is a leading independent provider of global services to the life sciences industry, founded in 2014 and headquartered in Milwaukee, Wisconsin. The company specializes in comprehensive commercialization solutions that span the entire product lifecycle, from clinical development through market launch and beyond. EVERSANA's integrated services include regulatory consulting, market access strategies, global pricing, patient analytics, revenue management, and distribution logistics. The company serves over 650 organizations worldwide, including innovative startups and established pharmaceutical companies, supporting more than 160 brands across 80+ countries. With its EVERSANA COMPLETE Commercialization model, the company provides end-to-end outsourcing solutions that help life sciences companies navigate complex global markets, optimize therapy launches, and deliver sustainable value to patients, prescribers, and payers. EVERSANA operates as an extension of client teams, offering expertise in therapeutic areas including oncology, cardiology, neurology, rare diseases, and women's health.