VP of Pharmacy Operations
PHIL
Summary
The Director of Pharmacy leads and oversees multi-site pharmacy operations, driving clinical excellence, regulatory compliance, and operational efficiency. Headquartered in Hebron, KY, this executive leadership role directly manages local operations while exercising operational oversight over remote closed-door and mail-order facility sites in Ohio and Arizona.
Job description
Role Summary
The Director of Pharmacy leads and oversees multi-site pharmacy operations, driving clinical excellence, regulatory compliance, and operational efficiency. Headquartered in Hebron, KY, this executive leadership role directly manages local operations while exercising operational oversight over remote closed-door and mail-order facility sites in Ohio and Arizona.
The ideal candidate brings extensive expertise in closed-door pharmacy workflows, mail-order operations, and collaborative manufacturer/patient hub services.
Key Responsibilities
- Multi-Site Leadership: Direct operational oversight of the primary Hebron, KY facility alongside remote supervision of sites in Ohio and Arizona.
- Mail-Order & Closed-Door Operations: Optimize order fulfillment, dispensing accuracy, inventory management, and logistics tailored to closed-door and mail-service environments.
- Hub & Client Operations: Partner closely with manufacturer hub programs, patient support services, and third-party logistics (3PL) partners to streamline benefit investigation, prior authorizations, and patient onboarding.
- Compliance & Partner Collaboration: Collaborate directly with local Pharmacists-in-Charge (PICs) and Quality Assurance teams to ensure operational workflows strictly comply with Board of Pharmacy, FDA, and DEA regulations.
- KPI & Financial Management: Direct operational budgets, labor planning, carrier cost controls, and fulfillment metrics (units per hour, cost per shipment, accuracy rates). Utilize data-driven insights to establish and monitor key performance indicators (KPIs), continuous improvement programs, and error-prevention protocols across all facilities.
- Travel Requirement: Quarterly to inspect remote operations in Ohio and Arizona, build team alignment, and meet key hub/client stakeholders.
Qualifications
Education:
- Track 1 (Pharmacy): Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution.
- Track 2 (Operations/Supply Chain): Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field. Candidates possessing either qualification track are eligible.
Experience
- 7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations, with 3+ years in multi-site operational leadership.
- Experience in healthcare is preferred.
Domain Knowledge
- Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred.
- The ideal candidate understands matrixed organizational structures, strict regulatory environments, and high-throughput fulfillment.
Technical Skills
- Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems.
- Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards), and the ability to leverage metrics to drive strategic operational decisions.
Requirements
- Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution, OR Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field
- 7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations
- 3+ years in multi-site operational leadership
- Experience in healthcare is preferred
- Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred
- Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems
- Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards)
Benefits
- Equity
- Bonus
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Contribution
- Hybrid working environment
- Competitive compensation
Company overview
PHIL, Inc. is a leading patient access and commercialization platform that provides innovative technology solutions to pharmaceutical manufacturers. Founded in 2015 and headquartered in San Francisco with operations in Scottsdale, Arizona, the company specializes in simplifying medication access for patients while helping pharmaceutical brands improve commercial outcomes. PHIL's digital hub services and direct-to-patient solutions are designed to overcome access barriers in retail and specialty-lite markets, offering an integrated platform that combines telemedicine, digital hub services, prescription fulfillment, and real-time patient navigation. The company's technology-driven approach enables pharmaceutical manufacturers to deliver exceptional patient and provider experiences while maximizing covered dispenses, improving adherence rates, and driving gross-to-net performance. With a 50-state pharmacy network covering over 95% of insurance plans, PHIL helps brands navigate complex prior authorization processes and utilization management hurdles. The company serves as a strategic partner to pharmaceutical manufacturers, providing comprehensive data insights and configurable solutions that transform how patients access and afford their medications.