VP Operations
The Crossroads Center
Summary
The Vice President of Operations leads center operations across multiple regions and states, directly managing Regional Directors and, through them, Program Directors and center teammates. The role carries two responsibilities of equal weight. The first is making sure centers are safe, compliant, efficient, and delivering high-quality care every day. The second is stepping back from the day-to-day to set direction, anticipate what is coming, and drive results across the full set of regions. The Vice President of Operations is a strategic, proactive leader who solves problems at the root, makes sound decisions, develops strong leaders, and holds the team accountable for results.
Job description
Day in the Life of a Vice President of Operations
The Vice President of Operations leads center operations across multiple regions and states, directly managing Regional Directors and, through them, Program Directors and center teammates. The role carries two responsibilities of equal weight. The first is making sure centers are safe, compliant, efficient, and delivering high-quality care every day. The second is stepping back from the day-to-day to set direction, anticipate what is coming, and drive results across the full set of regions. The Vice President of Operations is a strategic, proactive leader who solves problems at the root, makes sound decisions, develops strong leaders, and holds the team accountable for results.
Regional Directors own the day-to-day performance of their centers. The Vice President of Operations owns the performance of the Regional Directors and the direction of the business across their regions. Success in this role is measured less by how many problems the Vice President personally solves and more by how well they build leaders and systems that solve problems consistently, spot risks and opportunities early, and move the business forward. The Vice President of Operations is expected to spend meaningful time looking ahead: planning, analyzing trends, and preparing the organization for what comes next.
Location
- This position is remote within the region and will need easy access to airports/travel. Major cities preferred: Knoxville, Nashville, Atlanta, Asheville, Charlotte. Weekly travel throughout territory of 6 states. Southeast candidates only.
Education and Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration, Behavioral Health, or a related field.
- Master's Degree in Business Administration, Healthcare Administration, or a related field preferred.
- At least seven years' experience in a leadership or management role, including at least three years leading multi-site operations through other managers.
- Demonstrated P&L responsibility and a track record of improving operational and financial results.
- Substance use disorder treatment (OTP and/or OBOT), behavioral health, or other regulated healthcare experience strongly preferred.
- Experience with payer relationships, value-based care, or revenue cycle operations preferred.
Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration, Behavioral Health, or a related field
- At least seven years' experience in a leadership or management role
- At least three years leading multi-site operations through other managers
- Demonstrated P&L responsibility and a track record of improving operational and financial results
- Master's Degree in Business Administration, Healthcare Administration, or a related field preferred
- Substance use disorder treatment (OTP and/or OBOT), behavioral health, or other regulated healthcare experience strongly preferred
- Experience with payer relationships, value-based care, or revenue cycle operations preferred
Benefits
- Medical, Dental & Vision
- PTO
- 401(k) Matching
- Life Insurance
- Short/Long Term Disability
- Paid Maternity/Paternity Leave
- Mental Health Day
- Calm Subscription
Company overview
The Crossroads Center is a specialized mental health care facility dedicated to providing comprehensive treatment services for individuals struggling with various mental health conditions. As a healthcare provider in the mental health sector, the organization focuses on delivering personalized care through evidence-based therapeutic approaches. The center likely offers a range of services including individual counseling, group therapy, psychiatric evaluation, medication management, and specialized treatment programs for conditions such as depression, anxiety, trauma-related disorders, and substance abuse co-occurring with mental health issues. Operating within the broader healthcare ecosystem, The Crossroads Center emphasizes a holistic approach to mental wellness, potentially incorporating both clinical interventions and supportive services to help patients achieve sustainable recovery and improved quality of life. The facility's mission centers on creating a safe, supportive environment where individuals can address their mental health challenges while developing coping strategies and life skills for long-term wellbeing.