Wheelchair Repair Technician
Numotion
Summary
As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.
Job description
Key Responsibilities
- Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
- Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
- Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
- Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
- Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
- Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
- Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
- Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
- Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
- Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.
Required Qualifications, Skills, and Experience
- Education: High School diploma or GED required or Minimum one year of related experience.
- Experience: Minimum of two years of relevant mechanical experience. Experience with medical equipment is preferred.
- Technical Skills: Proficiency with hand and power tools for equipment repair.
- Computer Skills: Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication.
- Problem-Solving: Ability to quickly assess situations and make sound decisions to resolve equipment issues.
- Driving: Valid State Driver’s License with a satisfactory driving record, as this role may involve traveling to various locations.
Preferred Qualifications
- Previous Experience with Wheelchair Repair or Medical Equipment: Hands-on experience with mobility equipment is highly desirable.
- Efficiency in a Fast-Paced Environment: Ability to manage multiple tasks while maintaining attention to detail.
Physical Requirements
- Lifting: Ability to lift up to 50 lbs and pull/push equipment weighing over 100 lbs as necessary.
- Physical Endurance: Prolonged periods of standing, bending, and kneeling are required.
- Fine Dexterity: Strong manual dexterity is needed for equipment manipulation and repairs.
- Weather Conditions: Ability to work in inclement weather conditions, especially during field operations.
- Overtime: Ability to work overtime when required, based on business needs.
Requirements
- High School diploma or GED required or Minimum one year of related experience
- Minimum of two years of relevant mechanical experience
- Proficiency with hand and power tools for equipment repair
- Basic knowledge of Word Processing, Email, and Internet
- Ability to quickly assess situations and make sound decisions
- Valid State Driver’s License with a satisfactory driving record
- Ability to lift up to 50 lbs and pull/push equipment weighing over 100 lbs
- Prolonged periods of standing, bending, and kneeling
- Strong manual dexterity
- Ability to work in inclement weather conditions
- Ability to work overtime when required
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Short-term Disability
- Long-term Disability
- Life Insurance
- Training & Development
Company overview
Numotion is the nation's largest and leading provider of Complex Rehabilitation Technology (CRT) and mobility products and services, dedicated to helping individuals with mobility limitations maximize their health, personal independence, and active participation in everyday life. Founded in 2001 and headquartered in Brentwood, Tennessee, the company operates approximately 150 locations across the United States and serves over 500,000 customers annually. Numotion specializes in prescription-based mobility solutions including individually configured power and manual wheelchairs, seating systems, and other assistive technologies designed for people with significant disabilities and complex medical needs. The company employs approximately 3,000 professionals, including over 460 Assistive Technology Professionals (ATPs) and 1,000+ service technicians, providing comprehensive clinical expertise and nationwide support. Through its portfolio of brands including Numotion Medical Supplies, SpinLife, SpinKids, CorLife, and Motion (in Canada), the company offers a complete spectrum of mobility solutions from complex rehab technology to urological supplies, speech solutions, and workers' compensation services. Numotion works closely with clinicians, therapists, and healthcare providers while maintaining partnerships with every major CRT manufacturer in the industry and agreements with over 3,300 health plans.