Wheelchair Repair Technician

Job Purpose

A Service Technician is responsible for servicing and repairing complex manual and power wheelchairs as well as other medical equipment, using a variety of diagnostic tools and current information from manufacturers. They maintain clients' and referral sources' satisfaction by ensuring functional goals and outcomes are being met while demonstrating care for the customer.

Key Responsibilities

• Diagnoses and troubleshoots basic product issues on complex rehab equipment with minimal assistance from leaders, peers, and manufacturer guidance as required.
• Performs restorative adjustments and programming of customer equipment as needed or directed.
• Works with manufacturer of customer equipment to correctly diagnose issues and obtain quotes for replacement parts as needed.
• Provides solutions for customer concerns and continually focuses on customer service as our top priority.
• Maintains strong working relationships with all other business units.
• Educates customers and caregivers on proper use & upkeep of equipment.
• Uses digital tools (phone apps & web-based interfaces) to maximize routing & diagnostic efficiency and accuracy.
• Able to consistently complete all daily assigned repair events (evaluations and/or deliveries).
• Consistently complete all paperwork in a thorough and timely manner.
• Maintain a minimum of 10 Hours of Continuing Education per year.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times.

Required Qualifications, Skills, and Experience

• High School diploma/GED or equivalent work experience.
• Minimum of one year of related work experience in a technical and/or mechanical capacity.
• Must have a positive attitude and be service-minded.
• Valid State Driver's License with a clean driving record.

Preferred Qualifications, Skills, and Experience

• Minimum one year of experience in a customer-facing role.
• Experience in or exposure to healthcare.
• Working knowledge of maintaining, diagnosing, and installing or replacing equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and use sound judgment to resolve technical issues.
• Strong verbal and written communication skills.
• Ability to work effectively with cross-functional teams to achieve shared goals.
• Ability to adapt to changing priorities, processes, and technology.
• Strong listening, organizational, and prioritization skills.
• Comfortable using mobile devices and applications, including accessing websites and other digital tools.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Physical Work Requirements

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Must be able to walk, climb (ladders and stairs), stoop, kneel, crouch, crawl, squat, and reach (overhead and below waist).
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift up to 60 lbs. and pull/push equipment heavier than 100 lbs. at times.
• Ability to communicate effectively.
• Ability to work overtime as needed.
• Ability to drive a motor vehicle for extended periods of time, as required by the position.