Wheelchair Seating Technician

About the Role

As a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion's vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. This is a highly active, field-based role requiring up to 75% travel within the local service area, making it ideal for someone who thrives in a dynamic, client-facing environment.

Key Responsibilities

• Assist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring seamless coordination and timely service delivery to clients.
• Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and power wheelchairs and other assistive technologies, ensuring that client goals are met with minimal oversight. Deliver equipment to clients at homes, care facilities, and other locations throughout the Albuquerque area.
• Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions, minimizing disruption to the client experience.
• Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations, adhering to all applicable safety standards and organizational protocols.
• Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order, reporting any maintenance needs promptly to the appropriate personnel.
• Client Relationship Management: Assist in maintaining strong relationships with existing business accounts, demonstrating professionalism and empathy in every client interaction.
• Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies and applicable regulatory requirements.
• Safety Compliance: Adhere to all standard safety procedures and regulations at all times, including proper handling and transport of CRT equipment.
• In-Service Training: Attend required company training and development sessions to stay current with product knowledge, industry standards, and company procedures.
• Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs, functional goals, and prescribed specifications.
• Customer Service Focus: Provide outstanding customer service at all times, proactively addressing concerns and ensuring client satisfaction throughout the delivery and fitting process.
• Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to resolve issues effectively and efficiently.
• Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in all professional interactions and decisions.
• Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA and other applicable standards.