Wheelchair Technician

About the Role: Seating Technician

As a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion's vision of delivering life-changing mobility products and services. You'll work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service.

Key Responsibilities

• Assist ATPs: Support the ATP team with equipment assembly and delivery as needed.
• Equipment Assembly & Delivery: Assemble and fit CRT equipment, ensuring that client goals are met with minimal oversight.
• Troubleshooting: Assess product issues and collaborate with the ATP for solutions.
• Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations.
• Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order.
• Client Relationship Management: Assist in maintaining strong relationships with existing business accounts.
• Accurate Documentation: Ensure that all required documentation is completed accurately, in compliance with Numotion policies.
• Safety Compliance: Adhere to all standard safety procedures and regulations.
• In-Service Training: Attend required company training and development sessions.
• Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs.
• Customer Service Focus: Provide outstanding customer service at all times, addressing concerns and ensuring satisfaction.
• Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary.
• Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values.
• Confidentiality: Maintain confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations.

Required Qualifications, Skills, and Experience

• Education: High School diploma/GED required; or a minimum of one year of related mechanical or electrical experience.
• Driver's License: Valid State Driver's License with a satisfactory driving record.

Preferred Competencies and Qualifications

• Communication Skills: Strong verbal and written communication skills.
• Organizational Skills: Excellent listening, organizational, and prioritization abilities.
• Problem Solving: Ability to assess situations quickly, think critically, and make sound decisions.
• Customer Service: Strong ability to deliver exceptional customer service in all interactions.
• Knowledge of CRT Industry: General knowledge of products within the CRT industry.
• Adaptability: Ability to thrive in a fast-paced environment while managing multiple priorities.
• Continuous Improvement: Open to identifying opportunities for process and service improvements.