White Glove Installation Technician
DiaMedical USA
Summary
DiaMedical USA is a fast-growing medical equipment distributor looking to fill a White Glove Installation Technician (Travel) position in our Farmington Hills, MI office. The White Glove Installation Technician is part of a growing team responsible for installing simulation training equipment onsite at customer locations across the US. This position is based out of our Farmington Hills, MI warehouse with frequent overnight travel to deliver, install, and set up equipment and fixtures. When not traveling, this position will assist other assembly teams onsite in our warehouse.
Job description
Key Responsibilities
- Travel to customer locations to complete the setup and installation of medical simulation equipment, including assembling and installing hospital beds, furniture, curtains, and related equipment
- Assist with warehouse receiving operations, including unloading deliveries, inspecting incoming materials for accuracy and damages, and verifying quantities against shipping documentation
- Assist with order fulfillment, including picking, packing, staging, preparing, and shipping customer orders accurately and efficiently
- Operate forklifts and other warehouse equipment as needed, following all required safety procedures and operating guidelines
- Act as an authorized point of contact to sign for deliveries at DiaMedical's warehouse location as well as at customer locations
- Assist with SimRig manufacturing, production, and assembly, including preparing materials, assembling components, and completing production tasks according to established specifications
- Assemble items according to instructions using provided tools, including screw guns, circular saws, jigsaws, drills, and hammers
- Complete inventory management activities, including inventory counts, cycle counts, and monitoring warehouse supplies
- Monitor and report project progress, successes, challenges, and issues throughout customer installations and production activities
- Complete production reports, installation documentation, and other required paperwork accurately and timely
- Attend company meetings at the warehouse and home office and present information to team members as needed
- Communicate and interact professionally with customers, vendors, delivery personnel, and other site-appointed liaisons
- Adhere to all company safety policies and safe-working procedures, including reporting known safety risks, equipment concerns, or violations to management
- Assist with general warehouse operations, SimRig production, and other operational duties during non-travel periods
- Perform other duties as assigned by the team lead, supervisor, or management
Education
High school diploma or general education degree (G.E.D.).
Travel
65% domestic travel for up to a week at a time.
Skills and Experience
- Ability to read, understand, and execute blueprints and dimensioned diagrams
- Valid driver's license and ability to be able to travel domestically
- Ability to lift 75 lbs
- Proven ability to operate hand and power tools while using ladder
- Operate push carts and pallet jacks
- Ability to make independent decisions while at work locations regarding sourcing missing materials
- Must be dependable and able to work on specified work schedules that will include overnights for installs and service at customer site
- Previous experience working with a moving or installation company is helpful
- Experience with wood working and assembly is a plus
Requirements
- High school diploma or general education degree (G.E.D.)
- Ability to travel domestically up to 65% of the time
- Valid driver's license
- Ability to lift 75 lbs
- Proven ability to operate hand and power tools while using ladder
- Ability to read, understand, and execute blueprints and dimensioned diagrams
- Operate push carts and pallet jacks
- Ability to make independent decisions regarding sourcing missing materials
- Must be dependable and able to work schedules including overnights
- Previous experience with a moving or installation company is helpful
- Experience with wood working and assembly is a plus
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Paid Company Holidays
- Casual Dress Code
Company overview
DiaMedical USA is a leading manufacturer and global distributor of healthcare products, supplies, and medical equipment headquartered in West Bloomfield, Michigan. Founded in 2009, the company specializes in providing comprehensive healthcare education solutions for simulation labs, medical schools, nursing programs, and healthcare facilities. DiaMedical serves as a turnkey solution for healthcare management, offering products from over 300 manufacturers including major brands like Abbott Medical, Alaris, Baxter, Drager Medical, GE, Hill-Rom, Laerdal Medical, Medtronic, Philips Healthcare, and Siemens. The company's extensive product portfolio includes hospital beds, training headwalls, infusion pumps, simulated IV fluids, loaded crash carts, anatomical models, medical batteries, and specialized simulation equipment like the SimRig ambulance trainer. Through its subsidiaries MedMattress.com and SimLabSolutions, DiaMedical provides full-service healthcare education solutions at competitive prices without sacrificing quality. The company has partnered with more than 30,000 healthcare facilities and over 50,000 universities to streamline equipment management and simplify procurement processes. DiaMedical's mission focuses on improving healthcare quality by providing innovative educational tools for the next generation of medical professionals.