Summary

We are hiring a Workato Administrator to own the automation that connects the systems Rula runs on. Workato sits between Salesforce, Zendesk, and the tools our operations teams use every day, so the work has a direct line to real outcomes for providers and patients. Day to day, you will build automations that remove manual work for operations teams, investigate why an integration failed and make sure it fails visibly going forward, and find the places where a process is more expensive or more fragile than it needs to be. You will work alongside Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team, with real ownership of the platform and room to shape how we use automation to reduce manual work across the company.

Job description

About the Role

We are hiring a Workato Administrator to own the automation that connects the systems Rula runs on. Workato sits between Salesforce, Zendesk, and the tools our operations teams use every day, so the work has a direct line to real outcomes for providers and patients. Day to day, you will build automations that remove manual work for operations teams, investigate why an integration failed and make sure it fails visibly going forward, and find the places where a process is more expensive or more fragile than it needs to be. You will work alongside Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team, with real ownership of the platform and room to shape how we use automation to reduce manual work across the company.

Required Qualifications

2+ years of hands-on experience building and maintaining enterprise integrations in Workato, or a comparable platform (e.g., MuleSoft, Boomi, Tray.io).
Direct experience administering Salesforce or working as the primary integration owner in close partnership with a Salesforce team.
Demonstrated hands-on experience troubleshooting production integration failures, diagnosing root causes, and building robust error handling and monitoring.
Working knowledge of REST APIs, JSON, webhooks, authentication mechanisms, and external ID matching between disparate systems.
Proven track record of identifying manual or inefficient operational processes and delivering automated solutions with measurable results.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

Official Workato Certification.
Prior experience serving as the sole or primary administrator owning an enterprise integration platform.
Strong data architecture foundation, including defining and enforcing system-of-record boundaries across integrated systems.
Self-directed mindset with demonstrated ability to own and drive a platform with minimal day-to-day supervision.
Strong familiarity with Salesforce data architecture, including standard/custom objects, relationships, and external lookup keys.

Requirements

2+ years of hands-on experience building and maintaining enterprise integrations in Workato, or a comparable platform (e.g., MuleSoft, Boomi, Tray.io)
Direct experience administering Salesforce or working as the primary integration owner in close partnership with a Salesforce team
Demonstrated hands-on experience troubleshooting production integration failures, diagnosing root causes, and building robust error handling and monitoring
Working knowledge of REST APIs, JSON, webhooks, authentication mechanisms, and external ID matching between disparate systems
Proven track record of identifying manual or inefficient operational processes and delivering automated solutions with measurable results
Official Workato Certification (preferred)
Prior experience serving as the sole or primary administrator owning an enterprise integration platform (preferred)
Strong data architecture foundation, including defining and enforcing system-of-record boundaries across integrated systems (preferred)
Self-directed mindset with demonstrated ability to own and drive a platform with minimal day-to-day supervision (preferred)
Strong familiarity with Salesforce data architecture, including standard/custom objects, relationships, and external lookup keys (preferred)

Benefits

Equity
Medical, Dental & Vision
Life & Disability Insurance
FSA/HSA
401(k) Plan
Paid Time Off
Company-Wide Shutdown Weeks
Paid Parental Leave
Employee Assistance Program
Quarterly Department Stipend
Home Office Stipend
Internet/Cell Phone Stipend
Wellness Stipend

Company overview

Rula is a mental health care company that operates in the digital healthcare space, providing accessible mental health services through telehealth platforms. The company focuses on connecting individuals with licensed mental health professionals, including therapists, psychologists, and psychiatrists, through convenient online channels. Rula's platform typically offers services such as virtual therapy sessions, psychiatric consultations, and mental health support programs designed to make mental healthcare more accessible and convenient for patients. As a modern healthcare provider, Rula leverages technology to bridge gaps in mental health service delivery, addressing the growing demand for remote mental health support. The company operates within the broader telehealth and digital health ecosystem, contributing to the transformation of traditional mental healthcare delivery models. Rula's services are particularly relevant in today's healthcare landscape where digital solutions are increasingly important for expanding access to mental health resources and reducing barriers to care.