Workplace IT Solutions Engineer (Onsite)

Essential Functions

• Recreate issues to resolve operating difficulties and recommend system modifications to reduce problems
• Responsible for meeting specified service level standards.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Delegate IT support tasks, provide training and advice to more junior team members.
• Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
• Adhere to established policies, procedures and standards and ensure conformance with information systems, goals and procedures
• Participate on global and regional project teams.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
• May be asked to lead small projects and deliver quality results
• Provide training to end-users when indicated.
• Provide guidance to less experienced Local Office IT staff in areas such as problem resolution, communication, etc.
• Maybe required to run specific reports for upper management
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
• Perform other duties as required.
• Configures, installs, maintains and upgrades AV and IT hardware and software.
• Administers and maintains security of operating systems
• Restores files or systems by designing, writing and implementing back-up procedures
• Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices
• Performs recovery procedures, scheduling and back-ups and monitors batch processes

Qualifications

• Bachelor's Degree in Computer Science or related field
• 5+ years experience in enterprise audio and visual systems
• Working knowledge of Microsoft 365, workstation and networking technologies. Intermediate
• Working knowledge of industry standards with regards to AV systems and network administration. Intermediate
• Possess excellent verbal and written communication skills. Advanced
• Ability to establish and maintain effective working relationships with coworkers, managers and clients. Advanced
• Project management exposure. Intermediate