Zone Operations Lead - Northeast
Siemens Healthineers
Summary
Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain.
Job description
Responsibilities
- Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight.
- Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
- Ability to understand the situational leadership model and apply appropriately.
- Ability to proxy for managers in business processes and RSM interactions.
- Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
- Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.
- You provide continuous coaching, development, and training of team members.
- You evaluate performance and identify areas of development with a regular feedback cadence.
- You partner with peers within the CCC to ensure the consistent application of established processes as a unified team.
- You have very good presentation skills in the customer environment.
Required Skills
- Minimum of 2-5 years of experience in a customer related role in a fast-paced environment.
- Can translate expert knowledge to non-experts and tailor messages to the needs of target groups.
- Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
- Has a realistic perspective on individual skills and competencies.
- Is an enthusiast for observing others to improve and develop.
- Proficient in Microsoft functions, Excel is a MUST.
- Some Data Analytics knowledge.
- Strong communication skills.
Preferred Skills
- Experience as a Team Lead in this Organization or outside of Operations.
- People Management.
- Change Management.
Requirements
- Minimum of 2-5 years of experience in a customer related role in a fast-paced environment
- Can translate expert knowledge to non-experts and tailor messages to the needs of target groups
- Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels
- Has a realistic perspective on individual skills and competencies
- Is an enthusiast for observing others to improve and develop
- Proficient in Microsoft functions, Excel is a MUST
- Some Data Analytics knowledge
- Strong communication skills
- Experience as a Team Lead in this Organization or outside of Operations
- People Management
- Change Management
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.